Privacy Policy

Last updated June 8, 2026

This Privacy Notice for Connemara Labs, LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://getcopa.app or any website of ours that links to this Privacy Notice
Download and use our mobile application (CoPa), or any other application of ours that links to this Privacy Notice
Use CoPa. CoPa.app is a co-parenting coordination platform designed to help separated or divorced parents manage shared responsibilities in a structured, documented environment. The Service provides tools for custody calendar management, schedule change requests, shared expense tracking, document storage, and structured messaging between co-parents.

CoPa organizes parents into a family unit — a single subscription that covers both co-parents and their children. Core features of the Service include:

Custody Calendar — scheduling, recurring custody patterns, holiday overrides, and calendar feed subscriptions
Structured Messaging — a single conversation stream per family; messages are immutable once sent and are never edited or deleted; optional tags (e.g., Important, Action Needed) can be applied for filtering but do not create separate threads
Calm Reading — a receiver-side AI feature that generates a neutral plain-language summary of incoming messages; summaries are generated automatically when a message is sent and cached per-recipient for up to 14 days as a reading aid; they are not part of the permanent record
Expense Ledger — a log of shared child-related expenses and child support payments; no payment processing occurs within the Service
Document Vault — secure cloud storage for parenting agreements, school, and medical documents
Schedule Change Requests and Right of First Refusal — workflows for co-parents to negotiate custody changes with a full audit trail
Legal Portal — a separate access point for attorneys and law firms to view case-linked family data with read-only access

The Service is available as a native mobile application for iOS and Android, and via a web browser.

Engage with us in other related ways, including any marketing or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at legal@getcopa.app.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using ourtable of contentsbelow to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

**Do we process any sensitive personal information?**Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We do not collect personal information from third-party data brokers or advertising sources. We do use Clerk, a third-party identity provider, to process your login and authentication information. Learn more about the third-party service providers we use in the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting legal@getcopa.app, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

SMS, Text Messaging, and Mobile Information

IMMUTABILITY OF CO-PARENTING RECORDS
CALM READING AI PROCESSING
LEGAL PORTAL ACCESS
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
usernames
contact preferences
contact or authentication data
billing addresses
debit/credit card numbers
passwords
profile photo
messages
calendar entries
Bridge Notes (custody-transition notes, which may include child health and behavioral observations)
private journal entries
parenting-time deviation logs
expense and child-support records
uploaded documents and photographs
items/belongings records
travel notices, including destinations and addresses you enter

In addition to the categories above, the Service stores the structured coordination records you create — including custody schedules, schedule change requests and their audit history, Right of First Refusal offers, kid events, message tags, and notifications — and child profile information (described in “DO WE COLLECT INFORMATION FROM MINORS?”).

Information about co-parents who do not use the app (SMS relay). If you invite a co-parent to participate by text message (see “SMS, Text Messaging, and Mobile Information” below), we collect and store that person’s mobile phone number, the name you assign to them, the content of the messages they send and receive through the relay, their consent status, and SMS delivery metadata — even if that person never installs the app or creates an account.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

health data
financial data
student data

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Payments are processed exclusively by Stripe. CoPa does not store, transmit, or have access to full payment card details. Billing is structured as a family-unit subscription; one parent pays and both parents in the family unit receive full access.

Social Media Login Data. Authentication is handled through Clerk, a dedicated identity provider. We do not offer social media login.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

**To facilitate account creation and authentication and otherwise manage user accounts.**We may process your information so you can create and log in to your account, as well as keep your account in working order.
**To deliver and facilitate delivery of services to the user.**We may process your information to provide you with the requested service.
**To respond to user inquiries/offer support to users.**We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
**To send administrative information to you.**We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To maintain legal record integrity**.** CoPa maintains an immutable, timestamped record of co-parenting communications, schedule changes, and expenses. These records may be accessed by authorized attorneys or legal professionals through the CoPa Legal Portal in connection with family law proceedings.

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services, limited profile information (such as your name) may be visible to other members of your family unit within the Service. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
Service Providers (Processors). We share personal information with third-party vendors that process data on our behalf to operate the Service, under contract and only for the purposes described here. They are not permitted to use it for their own purposes. The processors that may handle your information are:
- Clerk — user authentication and identity management (a separate Clerk instance is used for the Legal Portal).
- Neon — hosted PostgreSQL database storing the Service’s records.
- Cloudflare — application hosting (Workers), file and document storage (R2), short-lived caching including the Calm Reading cache (KV), the marketing waitlist database (D1), and AI processing for Calm Reading (Workers AI).
- Twilio and/or Telnyx — the SMS relay: provisioning the family’s dedicated phone number and sending and receiving text messages. The provider in use for a given family is selected by configuration.
- Stripe — subscription billing and payment processing.
- Resend — delivery of transactional and notification emails.
- Expo — delivery of mobile push notifications (via the Expo push service).
- Sentry — crash reporting and error/performance monitoring across our web, mobile, and API applications. Diagnostic reports may include technical metadata such as IP address, device and request information, and an account identifier associated with an error.
- PostHog — product usage analytics in the mobile app (session replay is disabled).
- Google (Places API) — address autocomplete for travel-notice destinations; the partial address text you type is sent to Google to return suggestions.
We may also disclose information to law enforcement, regulators, or others where required by law or legal process, and to authorized attorneys through the Legal Portal as described below.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We use PostHog, a product analytics platform, to understand how parents use the Service and to improve functionality. PostHog collects usage events and device information. This data is used solely for internal product improvement and is never sold, shared for advertising, or used to build advertising profiles. CoPa does not display advertisements and does not permit third-party advertising trackers on the Services.

CoPa does not sell or share personal information for targeted advertising. For information about your privacy rights under applicable US state laws, see the section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Our AI Products

Our AI Products are designed for the following functions:

Calm Reading — generating a neutral, plain-language version of an incoming message for the recipient (described in detail in “CALM READING AI PROCESSING”).
SMS tone filtering — when enabled for a family, adjusting the tone of inbound text messages from an SMS-relay co-parent before they are delivered.

How We Process Your Data Using AI

Our AI features are powered by Cloudflare Workers AI. To generate a Calm Reading version, the content of a message — and a limited amount of recent message context from the same family conversation — is transmitted to Cloudflare Workers AI for processing. For SMS tone filtering, the content of an inbound relay message is transmitted to the same service. The original message text is always preserved unaltered. We do not use a separate AI vendor for these features at this time.

How to Opt Out

A recipient can turn off the display of Calm Reading versions in their account settings. Please note: because a Calm Reading version is generated automatically when a message is sent so it is ready for any recipient, turning off the display setting controls what you see but does not, by itself, prevent the server-side generation of a calm version for a message. To opt out, you can:

In Short: The Services do not offer social media login.

The Services do not offer social media login. All authentication is handled through Clerk, a dedicated identity provider. We do not receive profile information from social media platforms.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We retain your personal information only as long as reasonably necessary for the purposes described in this Privacy Notice. Specific retention periods by data category:

Active account data (messages, calendar entries, Bridge Notes, journal entries, expense records, documents): retained while your subscription is active and for two (2) years after account closure or last login, whichever is later, to allow for reactivation and to fulfill legal record-keeping obligations. Append-only records (see “IMMUTABILITY OF CO-PARENTING RECORDS”) — including sent messages and their attachments, Bridge Notes, journal entries, parenting-time logs, and audit logs — cannot be deleted and may be retained beyond this period to preserve record integrity.

Calm Reading cache: cached in Cloudflare KV with a 14-day time-to-live. Automatically purged after expiry. Never included in exports or permanent records.

Push notification tokens: retained while the associated device is active. Tokens that fail delivery are purged automatically.

Documents and files (R2 storage): follow the same retention period as active account data. Deleted when the account data is purged.

Legal hold exception: if a family has an active court case linked through the Legal Portal, data associated with that family is retained for the duration of the case plus one (1) year after case closure, regardless of account status.

A longer retention period may apply where required by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to minors.

CoPa.app is designed exclusively for use by adults. We do not knowingly collect personal information directly from minors. However, as part of the co-parenting coordination features of the Service, parents and legal guardians may submit information about their minor children, including name, date of birth, school, medical notes, and photographs. Parents may also submit child health and behavioral data through the Bridge Notes feature, including sleep quality, mood, food intake, hygiene, activity level, medication administration status, health notes, and free-text transition notes. Bridge Notes also include age-adaptive fields that vary with the child’s date of birth — for example, napping, diapering, and feeding for infants; toileting for preschoolers; and homework and screen-time status for school-age children. Children’s information may also appear in other coordination records, such as private journal entries, travel notices, kid events, expense records, and messages, where a parent chooses to include it. This information is collected solely to facilitate coordination between the co-parents within a shared family unit and is not used for advertising, profiling, or any purpose beyond delivering the Service.

Access to children’s information is limited to the two co-parents within the family unit, and where applicable, attorneys or legal professionals who have been granted case access through the CoPa Legal Portal. Children’s information is never sold or shared with third parties.

Because records within the Service are maintained for legal integrity purposes, children’s information is retained for the life of the family account. Parents wishing to request deletion of children’s information should contact us at legal@getcopa.app and we will work with both co-parents to process that request in accordance with applicable law.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at legal@getcopa.app.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?”

CategoryExamplesCollected A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data

YES

D. Commercial information Transaction information, purchase history, financial details, and payment information

YES

E. Biometric information Fingerprints and voiceprints

F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

G. Geolocation data Device location

H. Audio, electronic, sensory, or similar information Images and audio, video or call recordings created in connection with our business activities

I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

J. Education Information Student records and directory information

YES

K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

L. Sensitive personal InformationAccount login information, contents of email or text messages, financial information including account access details, health data and personal data from a known child

YES

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries. We will use and retain the collected personal information as needed to provide the Services or for:
Category A - As long as the user has an account with us
Category B - As long as the user has an account with us
Category C - As long as the user has an account with us
Category D - As long as the user has an account with us
Category J - As long as the user has an account with us
Category L - As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?”

Learn more about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data
Right to accessyour personal data
Right to correctinaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copyof the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting legal@getcopa.app, by emailing us at legal@getcopa.app, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at legal@getcopa.app. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

SMS, Text Messaging, and Mobile Information

CoPa offers an optional SMS relay feature so that a co-parent who does not use the CoPa app can still send and receive co-parenting coordination messages by text, through a dedicated phone number assigned to the family. This section describes how that program works and how your mobile information is handled.

No sale or sharing of mobile information. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Phone numbers and message content used for the SMS relay are used solely to deliver co-parenting coordination messages between the two parents in a family unit and to maintain the service’s records. We do not use them for advertising, and we do not share them with third parties except the messaging provider and carriers strictly necessary to transmit your messages (our SMS providers, Twilio and/or Telnyx, depending on configuration).

What we process for SMS. Your mobile phone number, the content of the messages you send and receive through the relay, your consent status, and delivery status (for example, queued, sent, delivered, or failed). Messages relayed through the service become part of the family’s co-parenting record, consistent with the rest of this Privacy Notice.

AI processing of inbound SMS. If the family enables tone filtering, the content of an inbound text message you send through the relay may be transmitted to Cloudflare Workers AI to adjust its tone before delivery, as described in “DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?” The original text is preserved.

Consent. Before any message is relayed to a non-app co-parent, that person must agree to the relay terms on a consent page we link to them by text. No messages are relayed until consent is given.

Opt-in, opt-out, and help. Standard messaging keywords are honored at any time:

Reply START to opt in, or to re-start messages after a previous opt-out.
Reply STOP (or UNSUBSCRIBE, CANCEL, QUIT, or END) to opt out. After you opt out, no further messages are relayed to you.
Reply HELP (or INFO) to receive help and support information.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any product or service. For help with the SMS relay, visit getcopa.app/help or contact us at legal@getcopa.app.

13. IMMUTABILITY OF CO-PARENTING RECORDS

CoPa is designed to maintain an immutable, tamper-evident record of co-parenting communications for use in legal proceedings. Specifically, sent messages and their attachments, Bridge Notes, private journal entries, parenting-time logs, and the Service’s audit logs are append-only: once created, they cannot be edited or deleted, by users or by CoPa, regardless of account status. (User-applied message tags, which are metadata, can be changed.) Other records — including expense and child-support entries, schedule change requests, documents, and profile information — can be edited or removed by users; these use a soft-deletion model, and where applicable, changes are recorded in an append-only audit trail. This is a deliberate design decision to preserve the integrity of records that may be relied upon in family law proceedings. Users acknowledge this limitation when creating an account. Requests to delete append-only records cannot be fulfilled; however, users may request deletion of profile information, preferences, and other non-record data by contacting us at legal@getcopa.app.

14. CALM READING AI PROCESSING

CoPa includes a feature called Calm Reading, which uses AI to generate a neutral plain-language version of incoming messages. When a message is sent, the message content — together with a limited amount of recent context from the same family conversation — is automatically transmitted to Cloudflare Workers AI, and a calm version is generated and cached for each recipient. This generation happens for every message at send time so a version is ready for any recipient, regardless of whether a given recipient has enabled the display of Calm Reading. These versions are cached per-recipient in Cloudflare KV storage for up to 14 days as a reading aid and are then automatically purged. Calm versions are not stored in the permanent message record and are excluded from all data exports. The original message text is always preserved unaltered and is the text retained in the message record. Neither co-parent is notified of the other’s Calm Reading preference. The same Cloudflare Workers AI pipeline is also used for optional tone filtering of inbound SMS-relay messages when a family enables it.

15. LEGAL PORTAL ACCESS

CoPa provides a separate Legal Portal through which licensed attorneys and legal professionals may be granted read-only access to family records in connection with a family law case. Legal Portal access must be initiated by a co-parent and is limited to the records associated with that family unit. CoPa does not independently grant attorneys access to user data. Users may contact legal@getcopa.app to inquire about or revoke Legal Portal access associated with their account.

16. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at legal@getcopa.app or contact us by post at:

Connemara Labs, LLC 306 W Redwood St STE 201 Baltimore, MD 21201 United States

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: legal@getcopa.app.