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Help & Support

How can we help?

Answers about CoPa, your account, and the SMS text-messaging relay — plus how to reach a real person.

Text Messaging

CoPa SMS relay

CoPa can relay co-parenting coordination messages by text to a co-parent who doesn't use the app, through a dedicated phone number assigned to your family. Messages you send to that number reach the other parent in CoPa, and theirs are texted to you. Here's how to control it:

START

Opt in, or restart messages after a previous opt-out. You'll get a link to review and agree to the relay terms before anything is relayed.

STOP

Opt out at any time and stop receiving relayed messages. UNSUBSCRIBE, CANCEL, QUIT, and END work too.

HELP

Get help and support information by text. INFO works too.

  • No messages are relayed until you agree to the terms on the consent link we send you.
  • Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase.
  • We never sell or share your mobile information for marketing. See our Privacy Policy.

Using CoPa

For questions about getting started, inviting your co-parent, custody schedules, billing, and the Legal Portal, the FAQ covers the most common topics.

Read the FAQ

Still need help?

Reach a real person — we're happy to help.

Email support Contact form

For privacy or data requests, email legal@getcopa.app.